Answers to common questions about PhoneEraser, licensing, delivery, and support.
What is PhoneEraser?
PhoneEraser is desktop software that helps you securely erase supported personal data from a connected mobile device before selling, recycling, donating, returning, or transferring it.
When should I use PhoneEraser?
Use PhoneEraser before selling your phone, trading it in, recycling it, donating it, returning a company-owned device, or transferring the device to another person.
Which devices are supported?
Supported device models and operating-system versions are listed on the System Requirements page and maintained through the current product configuration. Please review compatibility before purchase.
Does PhoneEraser work on Windows and macOS?
PhoneEraser is desktop software. The website shows only the currently published desktop platforms on the Download, Pricing, and Product pages.
Should I back up my phone before erasing data?
Yes. Data erasure may be irreversible. Back up anything you want to keep before starting the process.
Can erased data be restored?
PhoneEraser is designed to remove data, not to restore it. Keep a separate backup of anything important before starting the process.
Does PhoneEraser delete files automatically?
No. Supported cleanup and file-management actions are designed to follow a preview, then select, then confirm flow. Nothing should be removed by default without your confirmation.
How will I receive the software?
PhoneEraser is a digital product. After payment you receive an on-screen download link and a confirmation email with your download and license details.
How does PhoneEraser handle erasure reports and device identifiers?
When a local erasure summary is available, device identifiers should be masked in the interface, reports should be saved locally by default, and any upload should require your explicit authorization. The product should not describe these reports as certified or compliance-verified unless it has the relevant certification.
How will I receive my license?
Your license information is shown on the order success page and sent to the email address used for the purchase. Please check your spam folder if you do not see it.
Is this a physical product?
No. PhoneEraser is a digital software product. Nothing is shipped; delivery is electronic.
Does the license renew automatically?
Subscription plans renew automatically unless cancelled before the next billing date. One-time plans do not renew. The renewal status is shown clearly for each plan on the Pricing page.
How can I cancel a subscription?
Cancellation depends on the payment method used for the subscription. Paddle subscriptions can be cancelled through Paddle's subscription management link or customer portal when available. PayPal subscriptions can be cancelled in PayPal automatic payments. Stripe subscriptions can be cancelled through the available billing link or by contacting support@isynccreate.com.
What is the refund policy?
Refund eligibility is described in our Refund Policy, including the applicable refund window and qualifying conditions. For refund requests, contact support@isynccreate.com.
What should I do if I do not receive my license?
First check your spam or junk folder and the order success page. If you still cannot find it, contact support@isynccreate.com with your order number.
How can I contact customer support?
Email us at support@isynccreate.com. Support hours: Monday–Friday, 9:00–18:00 (UTC+8). You can also submit a request from the Support page.
What payment methods are accepted?
Payments may be processed by one of our enabled third-party payment providers, such as Paddle, PayPal, or Stripe, depending on the payment method selected at checkout and regional availability.
Still have questions?
Contact our team at support@isynccreate.com. Support hours: Monday–Friday, 9:00–18:00 (UTC+8).
